The assessment process is viewed here as a three phase cycle.
Each phase can include the following major steps. The numbering refers to sections of the Handbook page, which includes further guidelines, instructions, ideas, and tips for accomplishing each step.
What should we assess?
1A. Goals. How does your work align with goals, mission, vision and values of the college, library, or your library unit?
1B. Criteria. Who are the internal or external "customers" for your work? What needs or expectations do they have for what you deliver to them? Are any professional or institutional standards relevant to your work?
1C. Assessment Target. What process, task, or other part of your work do you want to assess?
Do we meet expectations?
2A. Assessment Question. Does [blank] make the desired difference? How can [blank] work better?
2B. Evidence. A wide range of measurements and observations can be suitable: qualitative, quantitative, mixed, and triangulated. Remember assessment is not science but can use scientific rigor when appropriate.
2C. Analysis. Use the evidence to answer the assessment question. Avoid reporting just raw numbers unless they truly speak for themselves.
Can we do better?
3A. Reflection. What does this assessment tell us about the strengths and shortcomings of the work we assessed? Is there anything we can tweak or redesign in our work or our assessment in order to provide higher quality outcomes or information about those outcomes?
3C. Insights. What have you learned from doing this assessment? About your work? About assessment? About the library?
3D. Sharing. Report, discuss, and communicate what you are doing.
Whole other pages can be developed and provided to spell out in exhausting, graduate seminar detail how to accomplish and succeed at each and every one of these key steps together with all kinds of tips and tricks of the trade and ideas for contingencies when things go wrong.
In Assessment Clear and Simple, Walvoord lays out three steps for assessment of learning outcomes: Goals, Information, and Actions.