The Site Index for the library website will be a helpful resource for any questions you receive (and ideas you may have) during your Ambassadorship. It contains links to policies, services, and forms. When in doubt, look ithere: https://ww1.oswego.edu/library/site-index
You can also access it through the Library website homepage, in the bar along the top:
To use it, either browse the list or simply type in a keyword in the search box for what you're looking for and hit enter (or click on the magnifying glass next to the box). Voila! A list of options will appear for you to choose from. It also doesn't hurt if you're at least a little familiar with the scope and variety of webpages on the library site, so take a few minutes to scroll through the complete list on that main site index page.
Get comfortable using the Site Index. It will serve you well and make your Ambassadorship easier and more effective. Really!