Skip to main content

Access Services Staff: Making referrals and looking up known titles


This guide is to help Access Services staff and student workers do the following:

  • Distinguish between different types of questions received at their desks and know which type of questions they are expected to answer and which ones they should refer to a librarian
  • Know what to do when someone asks a reference question and there isn't a librarian scheduled at the Research Help Desk
  • How to refer patrons to online forms and services
  • Assist patrons with looking up books by title and/or author.

Questions that Access Services Staff are Expected to Help With

Your Support Team

Erin Kovalsky

Access Services Librarian

110 Penfield



Deidre Devlin

Library Clerk 3

127 Penfield Library



Ask a Librarian