This guide is to help Access Services staff and student workers do the following:
Help people look up specific titles/authors in the library catalog using Primo to see if they are in the library collection or on course reserve.
Ask the person if they only need that specific title or if they can use other sources for their research. If the person needs other sources or you are unable to find the title they need, do the following:
Refer them to the Research Help Desk if someone is there.
If no one is there, explain when the Research Help Desk will open.
If they need immediate assistance, attempt to contact a librarian currently in the building. If no one is available, refer them to the Ask a Librarian page and encourage them to use AskUs24/7.
You can also invite them to use email or make an appointment.
If the student is looking for their textbook but doesn’t know the title, you can search course services by professor name or course number. You can also, ask them to consult their syllabus for this informaiton.
When students need books by topic, refer them to a librarian.
Know what equipment is available for checkout (https://www.oswego.edu/library/equipment-checkout) and who to direct people to for help with the equipment (https://libraryguides.oswego.edu/multimedia).
Help people find items on the 2nd and 3rd floors.
Point people to Maker Services for 3D printing and more (https://www.oswego.edu/library/multimedia-creation-3d-printing) - only during open hours (http://libraryguides.oswego.edu/makers/makerspace)
Direct people to the Technology Assistance desk for technology questions and for help with printing and scanning
Sign community users into a computer and answer questions about printing.
Direct people to scanners as an alternative to photocopying.
Help people locate and reserve spaces (https://www.oswego.edu/library/study-work-spaces).
Help people find request forms on our About page or Site Index.
Help with faxing (https://www.oswego.edu/library/faxing).
Know how to help with microform copy services (https://www.oswego.edu/library/about-interlibrary-loan#canrequest).
Tabling request policies and form (https://www.oswego.edu/library/table-reservations).
Photo/video shoot policy and form (https://www.oswego.edu/library/filming-photo-shoots).
How to generate a trace (https://www.oswego.edu/library/search-library-materials).
Library locations/floor maps
Direct people to classrooms and consult the Classroom schedule
Direct people to a librarian for research questions. See To refer, or not to refer? page.
Access Services Librarian
Library Clerk 3
127 Penfield Library