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Peer Reference Assistants Training Guide
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Peer Reference Assistants Training Guide

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Customer Service Do's and Don'tsToggle Dropdown
- Quiz
To refer, or not to refer?Toggle Dropdown
The Basics of Penfield Library:
Policies, Spaces, Site IndexToggle Dropdown
- Reserving Spaces
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Finding Books by Title & AuthorToggle Dropdown
- Library of Congress (LC) Call Numbers
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Using an Article Citation to Locate the Full TextToggle Dropdown
- Handling Full-Text Linking
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Assisting with Basic Citation QuestionsToggle Dropdown
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Using and Recommending DatabasesToggle Dropdown
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Requesting Items Through ILL
(Interlibrary Loan)Toggle Dropdown
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Course Reserves
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Ready Reference Collection
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Course Reserves Quiz

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Last Updated: Mar 12, 2024 2:17 PM
URL: https://libraryguides.oswego.edu/peer_ref_training
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