Project Outcome offers simple, standardized surveys that can be used to get user feedback on seven areas of library services or resources. The survey items are designed to elicit information on outcomes related to knowledge, confidence, application and awareness. The Project platform together with the standardized surveys, provides immediate aggregation and analysis of data as it is gathered, including comparisons to national norms by Carnegie designation and by all libraries.
The surveys ask patrons for reports of having learned; of increased confidence; of being better able or more likely to use a resource or tool; or of more awareness of a resource, tool or service.
The Project provides surveys for each of these seven service areas. We can choose to use any one or more of them as we see fit. We can also use a standard survey along with other data or instruments related to a particular service to get a more complete picture of the outcomes of our work.
If you register or sign up with Project Outcome for Academic Libraries, you will gain access to a wide range of support materials and to the toolkit for creating, administering and analyzing surveys. Our college and library are already in the system as SUNY College at Oswego and State University of New York at Oswego - Penfield Library.
Once registered, you will want to review the Resources section. It offers a couple of dozen tutorials, tip sheets, and other brief guides on using the survey and dashboard tools and also on broader issues concerning the best ways to get good survey responses, and how to make the surveys an effective part of a library's assessment and improvement efforts.
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 License.Please direct questions and enquiries to jim.nichols@oswego.edu. Parts of this work are reused or adapted from Project Outcome for Academic Libraries, © Project Outcome 2018 - 2019 and © Copyright 1996-2019, American Library Association This document may be reprinted and distributed for non-commercial and educational purposes only, and not for resale. No resale use may be made of material on this website at any time. All other rights reserved.