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SUNY Oswego, Penfield Library
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Peer Reference Assistants Training Guide
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Peer Reference Assistants Training Guide
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1. Customer Service Do's and Don'ts
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2. The Basics of Penfield Library: Policies, Spaces, Site Index
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3. Finding Books by Title & Author
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Library of Congress (LC) Call Numbers
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4. Requesting Items Through ILL (Interlibrary Loan)
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5. Course Reserves
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6. To refer, or not to refer?
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The Reference Interview
Reference Statistics (Gimlet)
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7. Using an Article Citation to Locate the Full Text
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Handling Full-Text Linking
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8. Assisting with Basic Citation Questions
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9. Using and Recommending Databases
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10. Ready Reference Collection
Projects
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Penfield Library
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A-Z List of Databases & Indexes
Quiz: Citation Assistance
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8. Assisting with Basic Citation Questions
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